My Life on Hold

Today I read in the Toronto Star that "thousands of airline passengers may be entitled to a refund but the claims process is so onerous and time consuming, they eventually give up." So I know I'm not alone.

Still, after the response to last week's blog, I decided I was not going to let an onerous and time consuming process keep me from trying one more time to get paid $83.00 because Air Canada lost my bag.

But I wanted to make better use of the time I knew it would take.

So, this past week, as the "on hold" music played and a woman told me every 120 seconds that my call was important to her, I assembled my Low Poly Craft sloth, and waited for someone to answer. 

I wanted to be very certain that I understood which documents, exactly, I needed to send. I had the sloth's face and front legs assembled by the time an agent answered my call. She confirmed what I'd been told last week, that I needed to get a note from Air Canada saying that they hadn't paid me for my lost bag. "OK." I said. "How do I do that?" The agent couldn't say.

I had the sloth's torso completed by the time Air Canada customer service answered and told me how to request the desired document.

By the time I had the sloth all put together, I had everything I needed to complete my claim.

I have no idea if my claim will be honoured, but I did manage to get one thing done.

Thanks for reading!

Have a great week!

Karen

Six pieces of paper make a face.

How it looks inside.